We are seeking a motivated and dynamic Account Manager to join our team and assist in managing key digital distribution partners across Europe. In this role, you will support the Senior Account Managers in developing and executing strategies to drive revenue growth, expand market reach, support in annual marketing plans – campaigns - awareness, and enhance partner engagement. You will assist in maintaining strong relationships with partners, addressing inquiries, and providing support to ensure partner satisfaction and retention.

A team that has been created to drive the business development of Content across all UK Local Blackhawk channels.  The department is responsible for building and growing the relationship with all Content partners to ensure that their brand is maximised to its full potential.   

Black Hawk has an Incentive business that coversReward and recognition platforms for both customers and employees to connect people and motivate them to achieve their goals. An exciting part of the enterprise is managed services which delivercustom-built, fully integrated solutions for the Telco, Banking, Automotive, Retail and Leisure sectors within the UK.  

Within BHN's Incentive business, an exciting part of the enterprise is managed services which deliver custom-built, fully integrated solutions for the Telco, Banking, Automotive, Retail and Leisure sectors within the UK.A Business Systems Analyst is the bridge between the client’s vision of change and the reality of a solution that delivers value to a business. They need analytical prowess when shaping the requirements into a system feature, laser focus when designing the solution, and leadership qualities when managing the SDLC process while keeping a close eye on priorities and deadlines ensuring the deliverable is commercially sound. No two days are the same except for the daily outcome of exceptional quality deliveries and happy clients.

The online gift card space is a high-risk segment. It attracts its fair share of malicious actors, each looking to make a quick dollar. Gift Cards are also a highly convenient option for consumers to buy gifts for friends and family or to capitalize on great promotional offers. BHN Risk Services provides best-in-class fraud prevention. We are committed to approving every good order. We are team driven and driven to succeed in this essential responsibility. The Risk Analytics Manager, EMEA is on the front line of identifying and targeting fraud to keep our millions of users secure and engaged.  The Risk Analytics Manager applies her/his analytical and technical skills on researching data, monitoring, and creating logics that stop fraudulent activity across all Blackhawk Network platforms. She/he analyze existing loss trends and define logics, solutions, and operational processes that prevent them - while delivering best-in-class customer experience for Blackhawk Network users.  Ability to effectively organize workload to move multiple projects forward at the same time while keeping communication open cross functionally will be critical for success. Location: Hybrid role - must be near a Blackhawk EMEA office.

Department Overview:The Customer Service Department is responsible for providing first and second line customer support for Blackhawk Network product / (GVSPE One4all) and services via telephone, email, chat, and social media. This is delivered using a blended approach from both our offices across Europe or indirectly using outsourced partners who are currently Blackhawk Support Services based in San Salvador and Foundever, based in Athens.  We work closely with internal account teams, product and technology, finance, legal & compliance, external partners, and the Global Customer Team in the US. Our Customer Service teams support our continued European expansion based in our offices at Apsley, Swords, Cologne, and Amsterdam. We aim to provide high levels of customer service in an effective and efficient way ensuring we promote the values of our brands and meeting the requirements of our clients and/or regulators while delivering feedback on customer behaviour to help shape business decisions. Purpose of Role:This role reports to the Senior Manager, Service Centre Operations. They act both as part of the GVS Prepaid Europe (GVSPE) operational team and Blackhawk Network Customer Service team. GVSPE currently manages for Blackhawk Network regulated e-money products within the EEA e.g. One4All in Ireland and the Netherlands and growth is expected in the future. This role will primarily focus on delivery of the Dutch products however will ensure good understanding of all GVSPE products assisting as required in times of high demand. This role play a central role in the day to day delivery of the “Hybrid” customer service support model for GVSPE from our office based in Dublin, alongside colleagues in our Amsterdam office working very closely with our outsourced partner in Greece. They will carry out day-to-day activities to ensure we deliver Customer Service to the requirements of GVSPE and its regulator as well as to the standards and parameters of Blackhawk Network.  Remit includes day-to-today operational management of our relationship with our outsourced partner, holding daily operational calls to manage performance acting as a key point of contact between the GVS, BHN NL and Foundever teams. They will ensure processes and training is kept up to date refining as dictated by product drivers. They will ensure escalations and complaints are resolved in line with GVSPE and BHN requirements and take an active role conducting Quality Assurance monitoring and feedback as needed. Additionally, they will collate and prepare analysis and reporting around CS activity carried out for GVSPE products in the Dutch market around reasons for contact, KPI’s and complaint data.   This is full time position which requires a high level of proficiency in Dutch. This is five days a week Monday – Friday role however there will be scope for working evenings or weekends during BHN peak season. (This is mid-November – mid January inclusive). This role is based at our Swords Office however as required there may be a requirement to occasionally visit our offices in Amsterdam and at our outsourced partner currently in Greece.

Department Overview:The EMEA Customer Service Department is responsible for providing first and second line customer support for Blackhawk Network products and services via telephone, email, chat, and social media. This is delivered using a blended approach from both our offices across Europe or indirectly using our outsourced partners who are currently Blackhawk Support Services based in San Salvador and Foundever, based in Athens.  We work closely with internal account teams, product and technology, finance, legal & compliance, external partners, and the Global Customer Team in the US. Our Customer Service teams support our continued European expansion based in our offices at Apsley, Swords, Cologne, and Amsterdam. We aim to provide high levels of customer service in an effective and efficient way ensuring we promote the values of our brands and meeting the requirements of our clients and/or regulators while delivering feedback on customer behaviour to help shape business decisions. Purpose of Role:This role reports to the Manager II, Customer Service UK and acts both, as part of the UK Customer Service operational team. Blackhawks UK Customer Service teams support products sold and operated in the UK both by themselves and on behalf of GVS Prepaid (excluding One4all). This role is accountable for the daily operational delivery of the “Hybrid” customer service support model from our office based in Apsley covering all our “Incentives” positioned products.  Remit includes working to ensure escalation and retained customer contact tasks are handled to BHN quality and service levels, ensuring contact drivers and product feedback is collated and presented back to the business. The role will ensure a close daily operational relationship is in place with our San Salvador operation ensuring quality is measured both by joining local calibration sessions and leading the Apsley team to carry out remote monitoring. Additionally, this role will ensure process and knowledge content is regularly reviewed and training is prepared and delivered in an optimal manner. The role also works closely alongside Product, Client Management, Technology, and other Customer Service stakeholders within Europe to share best practice and optimal delivery of Customer Service Delivery.  The post holder will work with the Manger II, Customer Service to ensure delivery of service levels from San Salvador are maintained and that the UK Operation meets its regulatory obligations to GVS Prepaid. They will ensure an optimal level of Customer Experience is delivered championing the requirements of GVSP customers within Blackhawk. The role is also responsible for supporting the provision of management information and data to the GVS Prepaid and Blackhawk Leaderships teams using common reporting tools and methods as required.  This is full time position working primarily UK office hours five days a week Monday – Friday however there will be scope for working on call/evenings or weekends during BHN peak season. This is mid-November – mid January inclusive.

Abteilungsübersicht: Die Supply-Chain-Abteilung ist für Fulfillment-Aktivitäten, Planung und operative Implementierung neuer Produkte in der gesamten EMEA-Region verantwortlich.  Die Abteilung verwaltet die Aktivitäten sowohl für den Einzelhandel als auch für die Incentive-Kanäle für physische und eGift-Produkte.Zweck der Rolle:Bei Bedarf als Eskalationsstelle für Third-Party-Fulfilment-Partner fungieren.Sicherstellung eines effektiven täglichen Managements von Third-Party-Fulfilment-Partnern, einschließlich eines wichtigen Logistiklieferanten, durch QBRs und Lieferantenmanagementverfahren..Um eine gute, proaktive Gesamtplanung zu gewährleisten, muss man immer ein Auge auf die Details haben und alle potenziellen Herausforderungen erkennen. Verwaltung von und ggf. Zusammenarbeit mit Interessenvertretern bei Nachdrucken, Net New Launches, Hard Swaps, neuen Initiativen und Systemänderungen in der gesamten Region.Funktion als operativer Vertreter bei der Einführung neuer Regionen Sicherstellen, dass in allen Regionen wirksame standardisierte Verfahren angewandt werden, die eine regionsübergreifende Zusammenarbeit ermöglichen.Sicherstellung einer effektiven Zusammenarbeit mit den Teams der Karten- und Vertriebspartner, um genaue Prognosen und Planungen zu gewährleisten.Gewährleistung einer effektiven und unterstützenden Zusammenarbeit mit dem Produktimplementierungsteam, um sicherzustellen, dass die Prozesse und Kommunikationspläne wie gewünscht funktionieren.Sicherstellen, dass wirksame Problemlösungsprozesse befolgt werden und dass die Teams Probleme schnell und effektiv bearbeiten.Sicherstellung guter Beziehungen zwischen den Abteilungen durch Förderung der Zusammenarbeit und Multiskilling / Buddying, wo nötig,Sicherstellung eines effektiven Managements von Third-Party-Fulfillment-Partnern durch QBRs und Lieferantenmanagementverfahren.Sicherstellen, dass die SLAs und KPIs eingehalten werden und Bereitstellung von Berichten und Transparenz.Budgetmanagement und Überwachung der Rechnungen von Drittanbietern. 

Blackhawk Network is committed to growing their B2B Incentives and Rewards business in Germany.  Our products support leading brands and SMBs to engage with those people that matter most to their business; employees (recruitment and retention) and consumer customers (acquisition and loyalty). This role requires the candidate to be comfortable in Project Management, driving system or product development, representing the German offices of the company. The candidate will generate new business for Blackhawk Network within the agreed sectors as part of the German B2B Sales team. They will work collaboratively with all the company's functions or departments, with a view to increasing profitability by building strategic partnerships and making strategic business decisions which will drive sales, product offerings and brand awareness.

Der Senior Demand Generation Manager, DACH ist ein wichtiger Neuzugang im EMEA-Marketingteam. Wir bauen ein erstklassige Marketing-Team auf, um unsere Bekanntheit zu steigern, Nachfrage zu generieren, die Pipeline zu füllen – um somit neue Geschäftszweige zu erreichen und Umsatzwachstum mit bestehenden sowie mit neuen Kunden/Partnern voranzutreiben. Daher suchen wir jemanden, der in einem strategisch wichtigem Wachstumsmarkt Einfluss haben und diesen mitgestalten möchte. Diese Rolle wird für die Ausarbeitung und Umsetzung der GTM-Marketingstrategie verantwortlich sein, um das Wachstum des B2B-Geschäfts in Deutschland zu unterstützen, mit dem Ziel in weiteren Märkten der DACH-Region zu expandieren. Hauptaugenmerkt liegt auf den Bereich Incentives, gewisse Tätigkeiten können aber auch zur Unterstützung des Handels / Commerce erforderlich sein.Diese Rolle berichtet direkt an den Senior Manager Demand Gen (Sitz im Vereinigten Königreich) und arbeitet eng mit dem Vertriebsteam in der DACH-Region, dem Produkt- sowie dem regionalen und globalen Marketingteam zusammen. Der Aufbau unserer Präsenz in Deutschland befindet sich im Anfangsstadium - mit einem schnell wachsenden Vertriebsteam unter neuer Führung. Dies ist eine einzigartige Gelegenheit, Verantwortung für die Marketingstrategie sowie das G2M in dieser Region zu übernehmen: Ausarbeitung und Umsetzung von Plänen, diese zu testen, lernen und Anpassungen vorzunehmen, die deutlich zeigt, wie sich Marketing positiv auf den Umsatz auswirken kann. Unser Ziel ist es, Kunden Freude zu bereiten, indem wir Geschenke zur Verfügung stellen und somit Organisationen dabei helfen, Mitarbeiter und Kunden zu motivieren und zu inspirieren. Der erfolgreiche Kandidat kann daher seine Kreativität, Wissbegierde, Leidenschaft und handlungsorientierte Denkweise umfassend demonstrieren.

Department Overview: Supply Chain department is responsible for fulfilment activities, planning and operational implementation of new products across EMEA.  The department manages activity for both Retail and Incentive channels across physical and eGift products. Purpose of Role:- Preparing forecasts for inventory requirements across different channels, markets, and regions.- Prepare data and planning matrices to allow proactive actions to eliminate / reduce out of stock situations.- Working with Card Partner and Distribution Partner teams on incorporating business intelligence, partner requirements etc into our planning models.- Maintaining planning models and resources ensuring integrity of the data is protected,- Proactive communication and collaboration with teams to ensure that we have accurate information at all times,- Working with PI teams to ensure clarity of IWD and identify any potential risks.

Product ImplementationThe Product Implementation Analyst reports into the Product Implementation Manager and is a part of the Implementation and On-boarding organization under the Operations department. The role of the Product Implementation Analyst I is to lead project management efforts with internal and external parties following our established implementation process and utilizing product specification documents to make all retail, digital, and incentive products available for sale through the various distribution channels Blackhawk Network offers.

At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. Our beliefs? Win as one team, be innovative, global excellence, and be inspiring!  Program Managers will partner with Product and Engineering leads and teams to define roadmaps, multi-sprint plans, and help deliver on those roadmaps.  They will collaborate with other internal/external stakeholders, organize planning sessions, and lead critical programs associated with one or more technology areas.  We are looking for a self-motivated, driven individual with exceptional program management skills, strong agile / technical background, ability to lead teams and can work collaboratively within a global, matrixed, and fast-paced environment to deliver successful outcomes.

We are looking for a Compliance Analyst to join our GVSPE team and ensure that our organization is in compliance with all regulations, laws, and policies. This is a hybrid role, based in our Swords office.   

Diese Position berichtet direkt an den Original Content (Consumer) Marketing Director EMEA und ist Teil eines größeren Pan-EMEA Marketing Teams.  Sie werden für die Entwicklung und Umsetzung von Marketingplänen bei der Einführung und Expansion in neue Märkte in der DACH-Region verantwortlich sein; hauptsächlich für die Marken Gutscheingold und One4all. Sie werden funktionsübergreifend mit den Produkt-, DTC- und Handelsteams zusammenarbeiten und mit den wichtigsten Stakeholdern innerhalb unseres Vertriebsnetzes, Kunden und externen Agenturen in Kontakt treten.  BHN wächst schnell, und unsere Original Content (OC) Marken sind der Kern dieses Wachstums, während wir in neue Märkte expandieren. Dies ist eine neue Position innerhalb des Marketingteams und die erste spezielle OC-Marketingposition in der DACH-Region. Wir suchen jemanden, der sich für ein dynamisches, kreatives Marketingteam begeistern kann, der etwas bewirken möchte und in der Lage ist, in der Region selbstständig zu arbeiten, die spezifischen Bedürfnisse des Marktes zu verstehen und funktionierende Marketingtaktiken zu entwickeln. Gelegentliche Reisen innerhalb der DACH-Region und nach Großbritannien/Irland (EMEA-Zentrale) sind für diese Position erforderlich.  This role reports directly to the Original Content (Consumer) Marketing Director EMEA and sits within a wider pan-EMEA Marketing team.  You will be responsible for developing and executing marketing plans as we launch and expand into new markets across the DACH region; primarily for the Gutscheingold and One4all brands. You will be working cross-functionally with the Product, DTC and commercial teams, engaging with key stakeholders within our sales channel network, customers and third-party agencies.  BHN is growing rapidly, and our Original Content (OC) brands are at the core of that growth as we expand into new markets. This is a new role within the marketing team and will be the first dedicated OC marketing appointment to the DACH region. We are looking for someone with the passion to join a dynamic, creative marketing team who wants to make an impact and is comfortable to working autonomously within the region; understanding the specific needs of the market and developing marketing tactics that work. On occasion, this role requires travel within the DACH regions, and to the UK / Ireland (EMEA Head Office.)

Das Produktteam ist verantwortlich für die erfolgreichen Gutscheinprodukte One4all und Gutscheingold in Europa. Wir entwicklen unsere Produkte in bestehenden Märkten weiter und treiben die Expansion in neue Märkte voran.

Überblick über die Abteilung:Das Content-Team treibt die Geschäftsentwicklung neuer und bestehender Marken in allen Blackhawk-Kanälen voran.  Das Content Support Team ist verantwortlich für das Onboarding und die Weiterentwicklung aller Content-Partner, um sicherzustellen, dass ihre Marke in den Blackhawk-Kanälen verfügbar ist, um ihr volles Potenzial auszuschöpfen und alle mit dem Content verbundenen Ziele zu erreichen.   Zweck der RolleDie Rolle ist verantwortlich für die Koordination der Entwicklung und Durchführung des Onboarding-Prozesses, der fortlaufenden Pflege und des Marketings für neue und bestehende Inhalte in der gesamten EMEA-Region, in Übereinstimmung mit der Geschäftsentwicklungspipeline, die vom Content-Team geliefert wird.