Job Title: Service Centre Operations ManagerContract: PermanentWorkplace: Hybrid – 2 days in office per week in Swords (Ireland) OfficeHours: 37.5Reports to: Director, Customer Service This role leads the operational delivery of customer service for the One4All and Blackhawk Network business, managing in-house and outsourced teams across Ireland, El Salvador, and Greece. It ensures high-quality, compliant support across all channels, while driving efficiency, continuous improvement, and customer satisfaction. Working closely with internal and global teams, the role plays a key part in BHN’s growth and customer experience strategy.

As a Business Systems Analyst within Blackhawk Network’s regulated entity GVSPE, we need a self-motivated, driven individual with exceptional project management skills and a technical background that can work collaboratively within a global, matrixed, and fast-paced environment. This role will be responsible for managing technology & regulatory initiatives, working in close collaboration with internal and external stakeholder groups. This role will work with global security, product, and engineering teams to document, develop and execute projects on the regulated entity roadmaps.  This is a 2-year contract role.