The online gift card space is a high-risk segment. It attracts its fair share of malicious actors, each looking to make a quick dollar. Gift Cards are also a highly convenient option for consumers to buy gifts for friends and family or to capitalize on great promotional offers. BHN Risk Services provides best-in-class fraud prevention. We are committed to approving every good order. We are team driven and driven to succeed in this essential responsibility. The Risk Analytics Manager, EMEA is on the front line of identifying and targeting fraud to keep our millions of users secure and engaged.  The Risk Analytics Manager applies her/his analytical and technical skills on researching data, monitoring, and creating logics that stop fraudulent activity across all Blackhawk Network platforms. She/he analyze existing loss trends and define logics, solutions, and operational processes that prevent them - while delivering best-in-class customer experience for Blackhawk Network users.  Ability to effectively organize workload to move multiple projects forward at the same time while keeping communication open cross functionally will be critical for success. Location: Hybrid role - must be near a Blackhawk EMEA office.

Department Overview:The Customer Service Department is responsible for providing first and second line customer support for Blackhawk Network product / (GVSPE One4all) and services via telephone, email, chat, and social media. This is delivered using a blended approach from both our offices across Europe or indirectly using outsourced partners who are currently Blackhawk Support Services based in San Salvador and Foundever, based in Athens.  We work closely with internal account teams, product and technology, finance, legal & compliance, external partners, and the Global Customer Team in the US. Our Customer Service teams support our continued European expansion based in our offices at Apsley, Swords, Cologne, and Amsterdam. We aim to provide high levels of customer service in an effective and efficient way ensuring we promote the values of our brands and meeting the requirements of our clients and/or regulators while delivering feedback on customer behaviour to help shape business decisions. Purpose of Role:This role reports to the Senior Manager, Service Centre Operations. They act both as part of the GVS Prepaid Europe (GVSPE) operational team and Blackhawk Network Customer Service team. GVSPE currently manages for Blackhawk Network regulated e-money products within the EEA e.g. One4All in Ireland and the Netherlands and growth is expected in the future. This role will primarily focus on delivery of the Dutch products however will ensure good understanding of all GVSPE products assisting as required in times of high demand. This role play a central role in the day to day delivery of the “Hybrid” customer service support model for GVSPE from our office based in Dublin, alongside colleagues in our Amsterdam office working very closely with our outsourced partner in Greece. They will carry out day-to-day activities to ensure we deliver Customer Service to the requirements of GVSPE and its regulator as well as to the standards and parameters of Blackhawk Network.  Remit includes day-to-today operational management of our relationship with our outsourced partner, holding daily operational calls to manage performance acting as a key point of contact between the GVS, BHN NL and Foundever teams. They will ensure processes and training is kept up to date refining as dictated by product drivers. They will ensure escalations and complaints are resolved in line with GVSPE and BHN requirements and take an active role conducting Quality Assurance monitoring and feedback as needed. Additionally, they will collate and prepare analysis and reporting around CS activity carried out for GVSPE products in the Dutch market around reasons for contact, KPI’s and complaint data.   This is full time position which requires a high level of proficiency in Dutch. This is five days a week Monday – Friday role however there will be scope for working evenings or weekends during BHN peak season. (This is mid-November – mid January inclusive). This role is based at our Swords Office however as required there may be a requirement to occasionally visit our offices in Amsterdam and at our outsourced partner currently in Greece.

We are looking for an AML Risk Analyst to join our GVSPE team and ensure that our organization is in compliance with all regulations, laws, and policies.  This is a hybrid role, based in our Swords office.

We are looking for a Compliance Analyst to join our GVSPE team and ensure that our organization is in compliance with all regulations, laws, and policies. This is a hybrid role, based in our Swords office.