The EMEA Customer Service Department is responsible for providing first and second line customer support for Blackhawk Network products and services via telephone, email, chat, and social media. This is delivered using a blended approach from both our offices across Europe or indirectly using our outsourced partners who are currently Blackhawk Support Services based in San Salvador and Foundever, based in Athens. We work closely with internal account teams, product and technology, finance, legal & compliance, external partners, and the Global Customer Team in the US. Our Customer Service teams support our continued European expansion based in our offices at Apsley, Swords, Cologne, and Amsterdam. We aim to provide high levels of customer service in an effective and efficient way...
Contract Type : 6 month contract Workplace: Hybrid – 2 days in office per weekHours: 37.5 hours per weekReports to: Operations Director Client Onboarding was created to ensure our clients have the relevant AML checks, to meet our regulatory obligations. This is a hybrid role, based in our Swords office at least twice a week.
Contract Type: PermanentWorkplace: Hybrid – 2 days in office per weekHours: 35 hours per weekReports to: Director, Global BenefitsTravel: Minimal We’re hiring an EMEA Benefits professional to support and coordinate employee benefits across multiple European countries. This role needs hands-on experience navigating regional vendors, country-level practices, and multi-country benefits administration The role ensures employees have access to health, wellness, pensions, and leave programs while maintaining compliance with local statutory regulations and labor laws. You will partner closely with the Global Benefits Team, HR, Legal, Finance, and external vendors, leveraging AI and automation tools to improve efficiency, accuracy, and employee experience. Why You’ll Enjoy...
Job Title: Customer Service Operations Manager Contract: PermanentWorkplace: Hybrid – 2 days in office per week Hours: 37.5Reports to: Director, Customer Service We are looking for an experienced customer support operations leader to oversee service delivery for the One4all business. The role leads in-house and outsourced customer service teams across Ireland, El Salvador and Greece, with responsibility for performance, compliance, quality and continuous improvement.This is a high-impact leadership role in a multi-site, regulated environment, with real scope to improve service, develop teams and shape how we support customers as the business grows.