At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Type of Contract: Fixed Term until January 

Location: Hemel Hempstead, UK, hybrid 

Hours: Flexible, 25-35 hours per week

Reporting to: Operations Director 

The UK AML/KYB onboarding team is responsible for completing risk-based due diligence before a business customer, merchant, partner, or other organisation is approved. The team verifies the customer’s identity and ownership structure, assesses the nature and purpose of the relationship, and confirms that the proposed activity is consistent with the organisation’s risk appetite and applicable UK requirements.

• Complete KYC and KYB checks in line with documented procedures.
• Review identity, company, ownership and supporting documentation.
• Conduct AML screening, including sanctions, politically exposed persons and adverse media checks.
• Identify, investigate and escalate potential risks, discrepancies and red flags.
• Request and validate additional information where required.
• Maintain accurate case records and a clear audit trail.
• Manage onboarding cases within agreed service levels.
• Liaise with internal teams and external stakeholders to resolve queries.
• Escalate higher-risk or complex cases to Compliance or the relevant approval team.
• Support quality assurance, reporting and continuous improvement activities.

• Experience in AML, KYC, KYB, customer onboarding, compliance operations, fraud prevention, or a similar control environment.
• Practical understanding of UK AML and CDD principles, including risk-based customer due diligence and beneficial-ownership requirements.
• Good general computer skills, including confident use of Microsoft Office and digital case-management systems.
• Proficiency in Microsoft Excel, including sorting, filtering, maintaining trackers, and preparing basic reports.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check.

• Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
• Flexibility & Engagement: Office group activities and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

• Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.