At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Permanent

Full time, 35 hours per week

Reporting to Credit Manager 

The Sr Credit Operations Analyst is responsible for real-time monitoring of customer sales activity and credit exposure, ensuring effective use of velocity and risk controls to proactively identify and mitigate potential financial risk or fraud. This role partners closely with Credit Management, Accounts Receivable, and Sales to respond to alerts, manage velocity limits within the Risk Management System, and maintain clear communication on partner credit standing and risk issues. The Sr Analyst also performs in-depth credit analysis using financial statements and third-party trade data, and designs and maintains reporting and dashboards that provide visibility into key credit performance indicators across the organization.

• Monitor daily and intra-day sales volumes across customers, identifying unusual trends, anomalies, or activity that may indicate fraud or elevated financial risk.
• Support the creation, maintenance, and dynamic adjustment of velocity limits for customers within the Risk Management System (RMS), responding to threshold alerts in a timely manner.
• Respond to velocity limit alerts; coordinate with the Credit Management, Accounts Receivable, and Sales to update alert and block rules as required to mitigate partner exposure in timely manner.
• Maintain regular communication with Sales regarding partner activity, credit standing, and any identified risk or anomaly requiring attention.
• Coordinate with Accounts Receivable (A/R) to efficiently identify and follow up on outstanding amounts associated with customers.
• Ensure all newly onboarded customers have velocity limits (where appropriate) established in RMS prior to activation; flag any gaps to the Credit Management.
• Assist with periodic audits of customer contracts for financial security language and partner compliance with agreed credit terms.
• Design and maintain reports and dashboards compiling data across multiple platforms/sources to both track and communicate key Credit performance indicators.
• Perform analysis of customer financial statements or other data for existing customers and potential customers with the ability to make credit recommendations based on those findings.
• Interpret trade data from several trade reports (D&B, CRM, Experian) and be able to make credit recommendations based on data.
• Regular interaction with and communication of credit decisions in both written and verbal form with Credit Management and sales.
• Foster and maintain key relationships throughout the organization to facilitate teamwork and results.

• BA in finance, accounting, or related field
• Ability to work under pressure and with multiple teams, in a high visibility team on time sensitive tasks.
• Experience working in fast paced environment.
• Experience with compiling and analyzing large data sets across multiple sources under pressure; general understanding of databases.
• Proficient in excel and dashboards and understanding of databases.
• Experience with financial statements and financial ratio analysis.
• Experience in accounts receivable, credit, accounting, financial analysis, and third party credit data providers.
• Quick-learner and self-starter with attention to detail and accuracy.
• Proactive thinker who anticipates issues and suggests solutions.
• Experience working with global teams in different time zones.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check.

• Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
• Flexibility & Engagement: Office group activities and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

• Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.