At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Contract: 7 month FTC

Workplace: Hybrid – 2 days in our Hemel Hempstead Office

Hours: 35

Reports to: Supervisor, Inside Sales / Manager, Sales Development

We are seeking structured, detail-oriented Temporary Inside Sales Executives to support a large-scale customer platform migration programme.

The primary objective of this role is to proactively contact customers currently operating on a legacy platform, guide them through migration to our premium platform, demonstrate key functionality where required, and ensure successful onboarding.

In parallel, this role will support revenue assurance activities by reviewing platform reports and ensuring all customer revenue is accurately captured and recorded as opportunities within the CRM system.

This role requires strong organisational discipline, confidence in customer engagement, and the ability to manage multiple concurrent tasks.

Customer Migration & Engagement

• Contact assigned customers currently operating on the legacy platform
• Communicate the benefits of migrating to the premium platform
• Schedule and deliver platform walkthroughs and demonstrations where required
• Guide customers through the migration process
• Support customer onboarding to ensure successful activation
• Track migration progress and maintain accurate status updates
• Follow structured migration workflows and timelines

Platform Demonstration & Onboarding

• Deliver clear and confident demonstrations of platform features and functionality
• Support customers during onboarding to ensure full platform adoption
  
• Address customer queries and escalate technical issues where required
  
• Ensure customers are fully operational on the new platform

Revenue Capture & CRM Management

• Review platform revenue reports regularly
• Identify customer activity and revenue requiring CRM capture
  
• Create and update opportunities within the CRM system
  
• Ensure revenue visibility and reporting accuracy
  
• Maintain strong data discipline and CRM hygiene

Sales Support Activities

• Provide ad hoc support to the Inside Sales team
  
• Assist with customer follow-ups and outbound activity
  
• Support pipeline tracking and reporting updates
  
• Assist in identifying cross-sell or upsell opportunities where appropriate

Success in this role will be measured by

• Number of customers successfully migrated
• Migration completion rates
  
• Customer onboarding success levels
  
• Accuracy and completeness of CRM opportunity creation
  
• Revenue captured vs platform reporting
  
• Customer engagement and responsiveness
  
• Contribution to team operational support

Required Skills & Experience

Essential

• Previous Inside Sales, Customer Success, or Sales Support experience
• Strong telephone and customer engagement skills
  
• Experience working with CRM systems (preferably Salesforce or Dynamics)
  
• Excellent organisational and time management skills
  
• Ability to manage multiple tasks simultaneously
  
• High attention to detail
  
• Structured and process-driven mindset
  
• Confident presenting or demonstrating systems to customers
  
• Comfortable working with data and reports

Desirable

• Experience supporting customer migrations or onboarding programmes
• Experience demonstrating software platforms or portals
  
• Previous experience in B2B environments
  
• Experience reviewing reports and managing revenue tracking
  
• Exposure to SaaS or digital platform environments

Personal Attributes

We are looking for individuals who are:

• Highly organised and structured
• Comfortable managing multiple workflows simultaneously
  
• Proactive and self-driven
  
• Confident communicating with customers
  
• Detail-focused and process-oriented
  
• Resilient and able to work to deadlines
  
• Team-oriented but capable of independent work

Tools & Systems (Typical)

• CRM System (Salesforce or Dynamics preferred)
• Customer platform portals
  
• Reporting dashboards
  
• Microsoft Office / Excel
  
• Video conferencing tools (Teams / Zoom)

Ideal Profile

This role would suit individuals who:

• Have Inside Sales or Customer Success experience
• Are comfortable working in structured campaigns
  
• Can balance customer engagement with administrative accuracy
  
• Enjoy operational delivery roles with measurable outputs

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

• Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
• Flexibility & Engagement: Office group activities and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

• Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.