At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Contract type: Permanent contract
Work location: Hybrid – 2 days per week in the office in Cologne
Working hours: 40 hours per week
Reports to: VP, Talent Management (US based)

We are looking for a dedicated HR Business Partner (m/w/d) to support and strengthen our teams across Germany, the Netherlands, and Switzerland at Blackhawk Network. In this role, you will act as a trusted partner to employees and leaders, delivering comprehensive HR support across the full employee lifecycle. You will manage operational HR, employee relations, recruitment, compliance, and wellbeing initiatives, while building strong relationships with stakeholders and identifying opportunities to continuously improve HR processes and support business growth as part of BHN’s global HR Talent Management team.

HR Operations & Employee Lifecycle

• First point of contact for employees and managers throughout the employee lifecycle
• Manage onboarding, offboarding, contracts, amendments, and official documentation
• Administer absence (TimeButler) and working hours (TimeMoto) systems
• Monitor probation periods and maintain accurate personnel files
• Collaborate with Swiss HR consultant and German Works Council on compliance matters
• Review and file monthly working time sheets for Switzerland

HR Partnership

• Align HR actions with business strategy to meet organizational objectives.
• Advise managers on employee relations, performance management, disciplinary actions, grievances, and flexible working arrangements
• Coach leaders on best practices aligned with legal requirements and global policies
• Support people objectives through analytics (iHawk, Power BI)

HR Programs & Initiatives

• Contribute to Performance Management, Employee Engagement, Organizational Redesign, and Change Management programs
• Implement process improvements to enhance efficiency and employee experience
• Lead wellbeing initiatives and events at Cologne office as part of Wellbeing Champions Team

Payroll & Finance Interface

• Serve as primary HR contact for external payroll providers
• Communicate salary adjustments, absences, contractual changes, joiners, and leavers
• Ensure accurate, timely data transfer to payroll and Finance teams

Talent Acquisition

• Coordinate DACH recruitment activities with international TA team
• Support hiring managers from advertising through offer stage
• Advise on local requirements for contracts, start dates, and onboarding

Compliance & Health/Safety

• Develop and maintain company policies ensuring legislative compliance
• Coordinate occupational health and safety in Germany, including ASA meetings and preventive care programs

Required

• +4 years in HR Advisor/Business Partner role
• Fluent German and English
• Strong knowledge of German employment law and Works Council collaboration
• Proficiency in HR systems (SAP) and Microsoft Office
• Excellent interpersonal and customer service skills
• Ability to manage priorities in a geographically dispersed team
• High attention to detail

Preferred

• Experience with Power BI and time tracking tools such as TimeButler, and TimeMoto
• Global tech company experince

Core Competencies

• Customer service orientation with collaborative, growth mindset
• Adaptability in fast-paced environments
• Hands-on team player comfortable in cross-functional settings
• Strong critical thinking and problem-solving skills

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

• 30 days of annual leave & a day off on your birthday

• Company laptop

• A monthly Select voucher worth €50 or a free Wellpass membership – the choice is yours

• Flexible work location and working hours (2 office days per week)

• Udemy Business license

• Job ticket / Germany ticket

What you can also look forward to

• An international and innovative working environment

• A positive, values-driven, and appreciative leadership culture

• Flat hierarchies enabling fast decision-making and a high level of creative freedom

• Early assumption of responsibility

• A flexible hybrid work model – work from the office or remotely in a way that supports your work-life balance

• A modern, air-conditioned office with state-of-the-art IT equipment in the heart of Cologne’s old town