At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

This is a temporary/casual role based at our office in Hemel Hempstead on a hybrid basis.

This role involves the day-to-day administration of all necessary operational tasks involved in the onboarding of clients to our Hawk Marketplace Self Ordering Platform allowing them to order Physical and Digital Gift Cards. Split between Account set up and Program creation you’ll provide support to our Transactional Sales team during our Peak Trading period.

• Accurate and timely collection and processing of specified client onboarding requests (including account and program creation, fee structure maintenance and user set up as necessary) via Program Modeler (BHN Platform)
• Predominantly working in Program Modeler and using approved websites to gather missing detail (for example Companies House and Google Maps)
• Quality checking of data inputs
• Professional and efficient query management (via email and query log) within agreed SLA’s
• Administration Support for Transactional Team Account Managers
• Adherence to BHN Data Security processes in line with GDPR regulations
• Accurate processing and set-up of client scheme(s) data to support invoicing purposes
• Liaising with internal departments e.g. Account Management / Service Delivery as required

Principal Working Relationships:

Clients

• Non-direct as you will be working with Account Managers to support their portfolio of clients, however you may be required to send a generic email with attachments (template provided) to clients to confirm that set up is complete and that they need to complete some steps themselves before ordering.

Internal Relationships

• Client Services
• Transactional Sales team
• Group Companies (GVS, BHN)

• Proficient in use of MS Word and Excel
• Excellent attention to detail
• Strong written and oral communication skills
• Strong organisational skills, including time management
• The ability to prioritise key actions is essential, especially at our peak times
• The ability to retain information and resolve problems is a must as we are very process driven to ensure a high standard of service to our client base

Personal Qualities:

• Team player
• Confident and calm under pressure
• Proactive approach
• “Can Do” attitude
• Commitment to quality and operational excellence

Flexibility & Engagement: Hybrid working,office group activities, and support for physical and mental health.

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!