At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

This is a temporary/casual role based at our office in Hemel Hempstead on a hybrid basis.

This role supports the day-to-day operations of onboarding clients to the Hawk Marketplace Self-Ordering Platform, enabling access to physical and digital gift card ordering. Responsibilities are split between account setup and program creation, with a focus on ensuring smooth onboarding processes. You’ll work closely with the Transactional Sales team, particularly during peak trading periods, to provide operational support and ensure timely program launches.

• Client Onboarding Support: Accurately and promptly process client onboarding requests, including account setup, program creation, fee structure updates, and user setup via the Program Modeler platform.
• Data Validation & Research: Work primarily within Program Modeler, using approved external sources (e.g., Companies House, Google Maps) to gather missing information and ensure data accuracy.
• Quality & Compliance: Perform quality checks on data inputs and ensure all processes adhere to BHN’s data security standards and GDPR regulations.
• Query Management: Handle client and internal queries professionally via email and query logs, ensuring resolution within agreed SLAs.
• Team Collaboration: Provide administrative support to Transactional Sales Account Managers and liaise with internal teams such as Client Services, Service Delivery, and Group Companies (GVS, BHN).
• Client Communication: While not client-facing, you may send templated emails confirming setup completion and guiding clients on next steps before placing orders.

• MS Office proficiency: Skilled in using Microsoft Word and Excel with strong attention to detail and accuracy.
• Communication & organisation: Excellent written and verbal communication skills, with strong time management and organisational abilities.
• Prioritisation & multitasking: Able to manage multiple tasks and prioritise effectively, especially during peak periods.
• Problem-solving mindset: Capable of retaining information and resolving issues within a process-driven environment.
• Team & attitude: A collaborative team player with a proactive, “can do” attitude and calm approach under pressure.
• Quality focus: Committed to delivering high standards of service with a strong focus on operational excellence.

• Hybrid working  
• Office group activities  
• Health & Wellbeing support for physical and mental health  

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!