At Blackhawk Network (BHN), we empower businesses by offering the world’s largest network of branded payment solutions. From gift cards and e-gifts to corporate payouts and rewards, we deliver innovative, seamless solutions globally through our network of over 400,000 consumer touchpoints.

Job Title: Account Specialist

Contract: 7 Months, Opportunity for Indefinite 

Workplace: Hybrid – 2/3 days in our Amsterdam office per week

Hours: 40 hours per week

Reports to: Sr. Director, Lead Digital EMEA

As Account Specialist, you will play a key role in supporting our Account Management team across a wide range of operational topics. You’ll help ensure the smooth execution of product launches, promotional campaigns, and customer support processes. You’ll also take ownership of smaller accounts and be their first point of contact.

In this role, you’ll be a key part of growing the Blackhawk Digital Distribution business with our clients - well-known global e-commerce and payment companies - driving results, efficiency, and great partnerships.

We welcome candidates based in the Netherlands to apply. If you're passionate about optimizing workflows and delivering exceptional partner experiences, we’d love to hear from you!

• Product Onboarding & Platform Management: Support the launch of new products by coordinating internal tasks and ensuring timely and accurate setup across all relevant platforms.
• Account & Stakeholder Management: Assist in maintaining strong relationships with clients and partners by keeping product listings, promotions, marketing and keeping catalogues up to date. Acting as first-line support for some of the smaller accounts.
• Customer & Partner Support: Collaborate with internal teams and external partners to resolve gift card-related issues and ensure excellent service delivery.
• Reporting & Insights: Generate and interpret operational and sales reports to spot trends, risks, and areas for improvement.
• Process Optimization & Collaboration: Identify inefficiencies and work closely with account managers, finance, operations, and customer service to optimize workflows and tools.

• Operational Experience: Solid background in retail, e-commerce, or related operational roles. You understand what it takes to keep day-to-day execution running smoothly and consistently.
• Communication & Influence: A confident and adaptable communicator with strong verbal and written English skills, capable of effectively engaging with international clients
• Strong Organisational Skills: Exceptionally detail-oriented, structured, and reliable. Able to manage multiple priorities, deadlines, and operational workflows without losing focus.
• Proactive & Ownership-Driven: A hands-on self-starter who takes initiative, solves problems independently, and sees tasks through to completion. You spot potential issues before they arise and can act with ownership to find a solution.
• Confident Communicator: Comfortable being the first point of contact for smaller accounts. You know how to listen, respond, and communicate clearly with internal and external stakeholders.
• Team Player and go getter with a Service Mindset: Positive, collaborative, and solution-focused. You enjoy working with others and support your team in fast-moving environments.
• Tech-Savvy: Confident working with MS Office and Google Workspace - especially Excel and Sharepoint. Experience with internal platforms or ticketing tools is a plus.
• Excellent command of the English language to be able to communicate with international clients.

• Annual Leave: 25 annual leave days per annum plus 8% holiday allowance- payable in May, hawk appreciation days and volunteer time to give back, plus a day off for your birthday.
• Pension: The Netherlands pension contribution level is 3.2% for each the employee and employer.
• Flexible working: Hybrid working (2-3 days in the office) our office in the centre of Amsterdam, near Museumplein.
• Compensation travel expenses: reimbursement for what an employee has spent if with public transport. If an employee travels by bike, scooter or car, they receive 0,23 cent per km incentive
• Team Activities: Multiple Team Building events throughout the year, office group activities and biweekly lunches, daily fruit and snacks also available at the office
• Wellbeing Platform: Virtual fitness classes, Wellbeing e-learning & Mental Health resources
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.
• Bicycle scheme: Lease bicycle plan

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!