At Blackhawk Network (BHN), we empower businesses by offering the world’s largest network of branded payment solutions. From gift cards and e-gifts to corporate payouts and rewards, we deliver innovative, seamless solutions globally through our network of over 400,000 consumer touchpoints.

Job Title: Account Specialist

Contract: Permanent

Workplace: Hybrid – 2 days in office per week

Hours: 35 hours per week

Reports to: Sr. Director, Operations (Commerce)

Overview of Role

Are you a detail-driven problem solver with a passion for operational excellence? We’re looking for a proactive Account Specialist to play a key role in managing and optimizing day-to-day operations across our global e-commerce and digital partner network.

We welcome candidates based in either the UK or The Netherlands to apply. If you're passionate about optimizing workflows and delivering exceptional partner experiences, we’d love to hear from you!

What You’ll Do

• Product Onboarding & Platform Management: Coordinate new product launches, ensuring timely setup and accurate listings across e-commerce platforms.
• Account & Stakeholder Management: Support internal and external relationships, maintaining up-to-date product catalogues, promotions, and inventory.
• Order & Fulfilment Oversight: Monitor order flow and resolve fulfilment issues to ensure timely, accurate delivery.
• Reporting & Insights: Generate and analyse sales and operational reports to identify trends, risks, and improvement opportunities.
• Customer & Partner Support: Address gift card-related issues by collaborating with customer service teams and external vendors.
• Process Optimization & Collaboration: Identify inefficiencies and work cross-functionally with account managers, finance, and operations to enhance workflows.

What We’re Looking For

• Industry Experience: Background in retail or e-commerce operations, with a strong understanding of support functions.
• Organisational Skills: Exceptionally detail-oriented and able to manage multiple priorities and deadlines effectively.
• Proactive Mindset: Self-starter with a problem-solving attitude and a hands-on approach to challenges.
• Team-Oriented: Collaborative and supportive team player who contributes to a positive work environment.
• Communication Skills: Strong verbal and written communication for both internal and external interactions.
• Tech Proficiency: Skilled in MS Office and Google Workspace, especially Excel and PowerPoint.

What We Offer

• Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
• Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!