At Blackhawk Network (BHN), we empower businesses by offering the world’s largest network of branded payment solutions. From gift cards and e-gifts to corporate payouts and rewards, we deliver innovative, seamless solutions globally through our network of over 400,000 consumer touchpoints. Learn more at BHN.com.

Contract: Permanent

Workplace: Hybrid – 2 days/week in our Swords Office, Dublin 

Hours: 37.5 hours

Reports to: Supervisor, Inside Sales

The role of Customer Account Specialist focuses on managing and nurturing relationships with our new and existing CashStar B2B clients in the Irish market. This includes addressing client enquiries, ensuring their satisfaction, and supporting their bulk purchases of gift cards. Our clients include well-known brands such as Tesco, An Post, and Marks & Spencer. Additionally, the role involves supporting the setup and daily operations of B2B gift card clients using our CashStar platform.

What You’ll Do

• Build and maintain strong relationships with existing clients, ensuring their needs are met and they are satisfied with our services.
• Identify opportunities to enhance client engagement and drive account growth.
• Utilise a CRM tool to manage client interactions and track account activities.
• Monitor the CashStar platform and assist clients with account-related queries and issues.
• Collaborate with internal teams to ensure seamless service delivery and client support.
• Set and achieve individual objectives, reviewing performance regularly.

What We’re Looking For

• Proficient in Microsoft Excel, Word, PowerPoint, and online search engines.
• Confident communicator with customers and internal stakeholders, both via telephone and email.
• Demonstrated experience in account management and some sales or a similar role, with a proven ability to build and maintain client relationships.
• Strong attention to detail, excellent written communication, and ability to problem solve and remain calm under pressure.

What We Offer

• Work-Life Balance: 23 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
• Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

At Blackhawk Network EMEA, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified individuals, regardless of race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or any other status protected by law. We strive to make our recruitment process as accessible as possible. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters!